Second Opinion Frequently Asked Questions

How does the online WCM second opinion process work?

  • Step 1.  After creating an account create your case by clicking the green button on the patient dashboard or by calling our partner Included Health between 9 a.m. and 9 p.m. EST at 1-800-391-6920. You will be asked to provide an email address, basic patient information, locations of existing medical records, local physician contact information, and the question(s) you have about your condition or the patient’s condition.
  • Step 2. Included Health collects all of your medical records and chooses the most appropriate physician from our institution to review your case. Our care team does the legwork for you. All of your information is handled securely to protect your privacy.
  • Step 3. Your Ƶ expert physician reviews your case and assembles your second opinion, addressing your specific questions.
  • Step 4. A member of the care team will call you to answer any questions you may have about your second opinion.

Why might I want a second opinion?

You might have received a new diagnosis, experienced a change in your health condition, or have been recommended for care. A second opinion can help you explore your treatment options and help you make an informed decision about how to move forward with your care.

Should I get a WCM Second Opinion or visit one of your practices for an in-person appointment?

If you do not live within convenient traveling distance of our clinical offices in Manhattan, Queens, and Brooklyn or if you would like a remote consultation from the convenience of your home, we recommend WCM Second Opinion. This service allows you to access the medical expertise of our physicians from wherever you are.
Alternatively, if it is convenient for you to visit our medical practices for an in-person appointment and you prefer to do so, you may schedule a visit by calling 1-855-WCM-WCMU. An in-person appointment may be covered by your insurance, depending on your coverage.

I'd like to get an online second opinion from a Weill Cornell physician. How do I begin?

To start an online second opinion, you will need to create an account. Then, you will be lead through the process of obtaining a second opinion. You can also call us between 9 a.m. and 9 p.m. EST at 1-800-391-6920.

What is the affiliation between Included Health and Ƶ?

Included Health helps WCM deliver its second opinions. Before sending your information to the WCM expert, the Included Health team will gather your medical records and history. A medical expert at WCM will then review your records, and provide you with a written second opinion.

How much does WCM Second Opinion cost?

WCM Second Opinion costs $800*. This fee includes:

  • Access to a care coordinator and staff physician from Included Health
  • Collection, digitization and distribution of your medical records
  • Review and a written opinion by our WCM expert physician
  • Follow-up for additional questions and referrals
  • General Radiology and Pathology interpretations

How do I pay for a WCM second opinion?

Payment is due when you submit your Weill Cornell second opinion request. We accept all major credit cards (MasterCard, Visa, American Express, and Discover).

Will my insurance cover the cost of a WCM second opinion?

Most health plans do not cover online second opinions or consultations. You are responsible for the cost of your WCM second opinion. We will not file a claim with your insurance carrier, nor can we provide a procedure (CPT) code for the WCM second opinion service. The cost of a WCM second opinion may be paid through your Flexible Spending Account or Health Savings Account.

How long does the WCM second opinion process take?

We do our best to deliver your WCM second opinion as quickly as possible. In order to provide you the highest quality service, our process is medically rigorous, personalized, and comprehensive. The timeline depends on how quickly we can collect your medical records from your medical providers. It can take between five and seven business days from the time our physicians receive your medical records to the time your second opinion is delivered to you.

Do I need to send in my medical records?

If all of your care has taken place within the United States, you only need to provide the names and locations of your physicians; our Included Health partner will collect your records. If you live in the United States and already have all of your medical records on hand, you can send them directly to Included Health.

Can I add more records, labs or scans once a case is underway?

Your case cannot be reviewed by an expert until all required records are received. Should additional records, labs or imaging become available once your case is underway, we regret that we cannot add them to your case and the expert will not be able to review them. If new information does become available while your case is underway, you are welcome to open and pay for a new case. We will try to have the same expert review your second case, though that is not guaranteed.

Who chooses the physician who will provide my online second opinion?

After carefully reviewing your second opinion request and your medical records, Included Health will determine which WCM specialist is most appropriate to review your online second opinion case. We will try to accommodate any requests for a specific physician, but we cannot guarantee that specialist will be assigned to your case.

Why am I not eligible for a WCM Second Opinion?

Due to healthcare regulation restrictions, WCM cannot offer medical second opinions to patients who are residents of or have current mailing addresses in Iowa, Louisiana, Maine, Michigan, and North Dakota. If you are a resident of one of these states and wish to have an in-person second opinion from a Ƶ physician in the New York City area, we are happy to assist you in making an appointment by dialing 1-855-WCM-WCMU and pressing 1.

I live outside of the United States. Can I use WCM Second Opinion?

We do not currently offer WCM Second Opinion to international patients. We encourage you, however, to contact our hospital partner, NewYork-Presbyterian, through their for assistance, including help obtaining a second opinion.

How many questions can I ask the expert?

Patients may ask a maximum of five questions. This is to ensure that the expert has sufficient time to devote to each question. All questions must be finalized before we reach out to the expert to review your case, and additional questions cannot be added once your case is underway. Please note that you will not have direct phone contact with the expert, so it is important that you submit all of your questions at the start of your case.

What should I expect from my completed second opinion?

You will receive a notification when your second opinion has been completed and is ready for your review. The second opinion will be in written form. After you have reviewed the second opinion, a Included Health clinician will follow up with you by phone to address general medical questions about the information provided in the second opinion.

What if I have follow-up questions for the expert after I have reviewed my second opinion?

If you have a clarifying question about an expert's response to one of the questions in your second opinion, the Included Health clinician will attempt to contact the expert to request additional clarification. Depending upon his or her availability, the expert may or may not be able to respond to follow-up questions, and follow-up questions are not guaranteed. Follow-up questions must be posed to the expert within five business days of when the completed second opinion was made available to you, and you may ask a maximum of three clarifying questions. Please note that you may not introduce any new questions, only clarifying questions.

Need help with online second opinions?

Contact our partner Included Health between 9 am and 9 pm EST at 1-800-391-6920 for help navigating the online second opinion process.